PENETAPAN TARIF YANG BERUBAH PADA JASA LAYANAN INDIHOME DALAM PERLINDUNGAN HUKUM BAGI KONSUMEN

Abstract

This research aims to find out what form of consumer legal protection exists for setting changing rates for IndiHome services and what are the inhibiting factors for consumer legal protection for setting changing rates for Indihome services. The method used in this research uses empirical methods or sociological legal research. Researchers use empirical research because in this research the object to be researched is consumer legal protection against changing tariffs for Indihome services. The research results show that in terms of consumer protection, the state is responsible for protecting consumer rights in the business world. These consumer rights are regulated clearly and in detail in Indonesian laws and regulations. Consumer rights and obligations are regulated in the Consumer Protection Law (UUPK). Not only in the interests of consumers, the Consumer Protection Law is also a reference for the relationship between business actors and consumers which can be mutually beneficial for both and factors inhibiting/obstacles to legal protection of consumers by indihome service providers, namely lack of communication between customers and service providers and lack of access to information from customers, as well as factors inhibiting/obstacles to consumer legal protection from Indihome customers. Customers' ignorance of their rights and obligations as consumers and minimal response from Indihome service providers.