KONTRIBUSI HUKUM ADMINISTRASI DALAM REFORMASI PELAYANAN PUBLIK DI ERA DIGITAL

Abstract

This study aims to analyse the contribution of administrative law in public ser-vice reform in the digital era. Advances in information and communication tech-nology have brought significant changes in how governments provide public ser-vices. Still, they have also created new challenges related to regulation, data security, and inclusivity. Through case studies and community satisfaction sur-veys, this study found that digitising public services can increase the efficiency and effectiveness of the administrative process and community satisfaction. However, the research also reveals key challenges, such as unequal access to technology in different regions, data security issues, and resistance to change from state apparatus. Stronger regulations and more effective implementation are needed to address this problem. In addition, collaboration between the gov-ernment, the private sector, and the community is the key to success in sup-porting the digitisation of public services. This study concludes that public ser-vice reform through digitalisation has great potential to provide significant ben-efits. Still, it requires a supportive administrative and legal framework, strong data protection, training programs for state apparatus, and good collaboration between all stakeholders. With an inclusive and comprehensive approach, dig-itising public services can provide optimal benefits for the entire community.