KUALITAS APARATUR DALAM MENINGKATKAN PELAYANAN PUBLIK DI KANTOR LURAH PULUBAALA KECAMATAN KOTA TENGAH KOTA GORORNTALO

Franky Djafar, Djafar Amin, Usan Bagou

Abstract


This study aimed to determine the quality of personnel in improving public services in the office of Chief of
Gorontalo City Pulubala. This study uses secondary data sources such as library research and documentation,
among others, can be obtained from the district office, the news media and the Internet, as well as other
literature related to the problems studied, namely the quality of service of the government apparatus in an effort
to serve the community and also using interviews with informants that village heads, village officials and the
public. The data obtained from these studies were analyzed by descriptive qualitative analysis method. The
indicators in this study, researchers used the first indicator of the sub-indicators Productivity Work Attitude and
Ability Village officials conduct administrative personnel, adherence to regulatory authorities with an indicator
procedure / service procedures, and discipline with the presence of sub-indicators of urban authorities and
appropriate care Results with the wishes of the community in assessing service in urban pulubala. From the
research and discussion about improving the quality of personnel in the public service in the office Chief
Pulubala in Gorontalo City authors conclude that the administrative apparatus of the government was ready to
face regional autonomy, as seen on the achievement of optimum quality pulubala administrative apparatus in
improving public services.

Keywords


Apparaturs; quality; public service

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References


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Miles, M.B & Huberman, A.M. 1992. Analisis Data Kualitatif: Penerjemah Tjetjep Rohendi R.

Gie, The Liang. 1989. Ensoklipedi Administrasi. Karya kencana. Yogyakarta

Sugiono . 2007. Memahami Penelitian Kualitatif. Alfabeta. Bandung Universitas indonesia Press. Jakarta

Siagian, S.P. 1994. Patologi Birokrasi. Galia Indonesia. Jakarta


DOI: http://dx.doi.org/10.31314/pjia.2.2.1-5.2013

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