The Quality of Human Resources in Improving Community in Bandar Lampung City

Ida Farida, Muhammad Ardiansyah, Masayu Nila Juwita

Abstract


This research reveals how the quality of human resources exists in the public service office in the City of Bandar Lampung. The element of the problem found in the depths by seeing how the change of the service pattern that exists in society is mainly in the use of digital services (E-government) for that Capacity of Officers, Employee Placement, Authority, Responsibility as well as Motivation of Officials in performing service based on the main tasks and functions of the District Officer in the City of Bandar Lampung need to be reviewed to get a good quality of human resources. The type of research used is the Qualitative Method using a case study approach. The results of the study found that there is an influence of the capacity of employees on the technological tendency to support the digital government services (Electronic Government) in the area so that good governance is realized, the placement of employees in accordance with their expertise, the authority of responsibility of each employee as well as the motivation is still a factor in achieving the quality of human resources in providing services in the district of the city of Bandar Lampung.


Keywords


Quality; Service; Society; Resources

Full Text:

PDF

References


Arikunto, S. (2013). Metode Penelitian kuantitatif kualitatif dan R&D. Bandung: Alfabeta UU No. 25 Tahun 2009 tentang Pelayanan Publik

Dahlan, Hasim D & Hamdan. (2017). Pengaruh Manajemen Sumber Daya Manusia dan Budaya Organisasi Terhadap Kualitas Pelayanan Pada Kantor District Tamalate Kota Makassar. Jurnal Administrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 4, No. 2, Juli - Desember

Dessler, G. (2011). Human Resource Management Twelfth Edition. Pearson International Edition.

Dwiyanto, A. (2018). Manajemen Pelayanan Publik: Peduli Inklusif Dan Kolaborasi. Yogyakarta: UGM press.

Gupta, A. K., & Singhal, A. (1993). Managing Human Resources for Innovation and Creativity. Research-Technology Management, 36 (3). 41-48.

Hasibuan, Malayu. (2016). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.

Musdalipa, et.al. (2017). Kualitas Pelayanan Publik Di Kantor Desa Parigi District Tinggimoncong Kabupaten Gowa.Jurnal Administrasi Publik, Volume 3 Nomor 1 April

Nawawi. (2018). Pengantar Sumber Daya Manusia. Jakarta: PT. Rineka Cipta

Prabu, M. A. (2005). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya.

Robbins, S. P. (2006). Perilaku Organisasi, Edisi Kesepuluh. Jakarta: PT Indeks Kelompok Gramedia.

Sedarmayanti, S. (2017). Perencanaan dan Pengembangan SDM untuk Meningkatkan Kompetensi, Kinerja, dan Produktivitas Kerja. Bandung: Penerbit PT. Refika Aditama, 64.

Supriatin, S., & Suhendra, A. D. (2021). Pengaruh Sumber Daya Manusia Terhadap Kualitas Pelayanan Publik di kantor Desa Pasirsari Cikarang Selatan.. Akrab Juara: Jurnal Ilmu-ilmu Sosial, 6(4), 15-22.

Susanto, J., & Anggraini, Z. (2019). Kualitas Pelayanan Publik Pada Kantor Camat Tabir Ulu Kabupaten Merangin. Jurnal Administrasi Negara, 25 (2), 105-122.

Steiner, G. A., & Berelson, B. (1964). Human Behavior: an inventory of scientific findings. Harcourt Brace and World.

Yanti, B. (2019). Pengaruh Komunikasi dan Tanggung Jawab terhadap Kinerja Pegawai pada Badan Pusat Statistik Provinsi Sumatera Barat. Manajemen dan Kewirausahaan, 10(1), 38-48.

Zainal, V. R., Ramly, M., & Arafah, T. M. W. (2014). Manajemen Sumber Daya Manusia untuk Perusahaan dari Teori dan Praktik. Jakarta: PT Raja Grafindo Persada.


DOI: http://dx.doi.org/10.31314/pjia.11.2.213-223.2022

Article metrics

Abstract views : 193 | views : 102

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Publik (Jurnal Ilmu Administrasi)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Web
Analytics View Publik (Jurnal Ilmu Administrasi) Stats
 
Creative Commons License

Publik (Jurnal Ilmu Administrasi) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.