Improving the Quality of Public Services: Study of Implementation of Minimum Service Standards (SPM)

Safaruddin Safaruddin, Riskasari Riskasari, Masyitah Masyitah


In particular, when it comes to providing fundamental services to the populace, minimum service standards are well-positioned to address significant challenges in the implementation of regional or local administration. With actions chosen by the government, Minimum Service Standards (Generally known as SPM) implementation must ensure that the general public has access to essential services from regional or local governments. The goal of this research is to describe how SPM was used to raise the standard of public services in Coppo Tompong Village. The methodology in this study is qualitative. data gathering through observation, discussion, and documentation. Analyses of descriptive and qualitative data were employed. The study's findings indicate that while things have been going well, there is still room for improvement in terms of facilities and infrastructure due to poor management and budgetary allocations for unplanned natural catastrophes, including Covid-19. In accordance with the author's findings, more infrastructure and facilities need to be acquired in order to assist enhancing the quality of service in the Mandalle sub-district village of Coppo Tompong.



Service; Service Quality; SPM

Full Text:



Ace Suryadi. (2014). Pendidikan Indonesia Menuju 2025. Outlook: Permasalahan, Tantangan & Alternatif Kebijakan. Bandung: Remaja Rosdakarya.

Hardiansyah. (2011). Kualitas Pelayanan Publik. Yogyakarta: Gava Media.

Hardiansyah. (2015). Mutu Pelayanan Kepada Publik Luas. Yogyakarta: Gava Media.

Indiahono, D. (2012). Perbandingan Administrasi Publik. Yogyakarta: Gava Media.

Mukarom, Zaenal dan Muhibudin Wijaya Laksana. (2015). Manajemen Pelayanan Publik. Bandung: CV. Pustaka Setia

Marsy Maringgan. (2004). Dasar-Dasar Administrasi dan Manajemen. Jakarta: Ghalia Indonesia

Moleong, L. J. (2018). Metodologi Penelitian Kualitatif Bandung: Remaja Rosdakarya.

Peraturan. (2017). Peraturan Menteri Dalam Negeri Nomor 02 Tahun 2017 Tentang Standar Pelayanan Minimal Desa.

Peraturan Menteri Dalam Negeri. (2015). Peraturan Menteri Dalam Negeri Nomor 84 Tahun 2015 Tentang Susunan Organisasi dan Tata Kerja Pemerintahan Desa.

Ratminto. (2016). Manajemen Pelayanan. Yogyakarta: Pustaka Pelajar.

Roudo, M., & Saepudin, A. (2008). Meningkatkan pelayanan publik melalui penyusunan dan penerapan standar pelayanan minimal (SPM): Konsep, urgensi dan tantangan. Riptek, 2(1),

Sinambela, L. P. dkk. (2014). Reformasi Pelayanan kepada publik luas: Teori, kebijakan dan Implementasinya. Jakarta: Bumi Aksara.

Siagian, Sondang P. (2010). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara

Sedarmayanti. (2010). Sumber Daya Manusia dan Produktivitas Kerja , cetakan kedua. Bandung: Mandar Maju.

Wijaya Laksana. (2015). Manajemen Pelayanan Publik. Bandung: CV Pustaka Setia.


Article metrics

Abstract views : 274 | views : 139


  • There are currently no refbacks.

Copyright (c) 2022 Publik (Jurnal Ilmu Administrasi)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Analytics View Publik (Jurnal Ilmu Administrasi) Stats
Creative Commons License

Publik (Jurnal Ilmu Administrasi) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.