Civil Servant Performance: Study on the Koperasi Daya Karya, Sintang District Education and Culture Office

Eka Apriyani, Annisa Rizqa Alamri, Syarifah Nurma Afhiani, Ahirul Habib Padilah, Dwi Nur Handayani

Abstract


This paper aims to show how the performance of the Koperasi Daya Karya in the Sintang District Office of Education and Culture has so far been. Using a qualitative descriptive method, this study describes several problems that refer to the first aspect of responsiveness, namely the ability to identify the needs of members, prioritize services, develop agendas, and develop service programs for members who have not been running optimally and not yet optimal. unfulfilled needs and aspirations of members; secondly, the responsibility for implementing activities at “Daya Karya” has not been carried out with administrative principles that are in line with cooperative policies, the level of conformity between the formulation of the vision and mission of the Koperasi and the dynamics of change, the level of anticipation in dealing with change; accountability of "Daya Karya" which has not been able to account for its actions and work optimally, as well as several factors that influence the results of the work of dedication to "Daya Karya" of the Sintang District Education and Culture Office. Thus, this research is expected to make service performance at the "Daya Karya" Office of Education and Culture of Sintang Regency run optimally.

 


Keywords


Performance; Service; Koperasi

Full Text:

PDF

References


Azheri, B. (2012). Corporate Social Responsibility. Jakarta: Raja Grafindo Persada.

Dwiyanto, A. (1995). Penilaian Kinerja Organisasi Publik. Seminar Kinerja Organisasi Sektor Publik, Kebijakan Dan Penerapannya.

Dwiyanto, A. (2017). Reformasi Birokrasi Publik. In Mewujudkan Good Governance melalui Pelayanan Publik. Yogyakarta: Gaja Mada: University Press.

Echols M, J., & Shadily, H. (2014). Kamus Indonesia Inggris, Ed. Ketiga. Kompas Gramedia.

Ginting, P. (2008). Mencermati Misteri Globalisasi: Menata Ulang Strategi Pemasaran Pariwisata Indonesia dengan Tourism Satisfaction (Toursat) Approch, Pidato Pengukuhan Guru Besar Tetap dalam Bidang Manajemen Pemasaran pada Fakultas Ekonomi, Universitas Sumatera Utara, Meda.

Gitosudarmo, I., & Sudita. (2000). Perilaku Keorganisasian. jakarta: BPFE.

Keban, Y. T. (2004). Enam Dimensi Strategis Administrasi Publik: Konsep, Teori dan Isu. Yogyakarta: Gava Media.

Kepala LAN. (2013). Peraturan Kepala Lembaga Administrasi Negara Nomor 8 Tahun 2013 tentang Pedoman Penyelenggaraan Pendidikan dan Pelatihan Kepemimpinan Reformasi Birokrasi (Reform Leader Academy).

Nordiawan, D., & Hertianti, A. (2006). Akuntansi sektor publik. Jakarta: Salemba Empat.

Novitasari, D., Susrusa, K. B., & Darmawan, D. P. (2021). Analisis Kinerja Pelayanan Koperasi Kerta Semaya Samaniya terhadap Kepuasan Petani Kakao di Desa Nusasari Kecamatan Melaya Kabupaten Jembrana. Jurnal Agribisnis dan Agrowisata ISSN, 2685, 3809.

PermenpanRB Nomor 5 Tahun 2015. (2015). Unit Layanan Pengadaan Di Lingkungan Kementerian Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi.

Riyanda, R. (2017). Faktor-Faktor Yang Menghambat Kinerja Pelayanan Publik Di Dinas Kependudukan Dan Pencatatan Sipil Kota Batam. Jurnal Niara, 9(2), 75–90. https://doi.org/10.31849/nia.v9i2.2102

Sugiyono. (2016). Metode Penelitian Pendidikan: Pendekatan Kualitatif, Kuantitatif, R&D. bandung: Alfabeta

Wandrial, S. (2012). Budaya Organisasi (Organizational Culture), Salah Satu Sumber Keunggulan Bersaing Perusahaan di Tengah Lingkungan yang Selalu Berubah. Binus Business Review, 3(1), 335. https://doi.org/10.21512/bbr.v3i1.1322

Wardani, A. K. (2018). Dormansi Organisasi Di Era Globalisasi Ari. Journal of Chemical Information and Modeling, 4(3), 2834. https://jurnal.unigal.ac.id/index.php/moderat/article/view/1691/1369

Zainudin. (2015). Kinerja Pelayanan Publik Di Kantor Kecamatan Tawaeli Kota Palu. Katalogis, 3(5), 48–57.


DOI: http://dx.doi.org/10.31314/pjia.11.2.191-201.2022

Article metrics

Abstract views : 185 | views : 95

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Publik (Jurnal Ilmu Administrasi)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Web
Analytics View Publik (Jurnal Ilmu Administrasi) Stats
 
Creative Commons License

Publik (Jurnal Ilmu Administrasi) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.